1st line IT Support Engineer

Overview

In this IT Support Engineer role in Berenberg’s Innovation & Technology division, you enable reliable technology services for business units by diagnosing and resolving software and hardware issues. You’ll work across on-site, remote, and event-based support, collaborating with multiple teams to maintain and upgrade IT environments. The role includes handling ServiceNow requests, contributing to IT projects, and supporting conferences, with a focus on delivering seamless user experiences and enabling technology-enabled banking. This is a hands-on position in a culture that values collaboration, growth, and impactful IT delivery.

Pay / Benefits

• Private pension plan (10% base salary)
• Generous 30 days holiday
• Private health insurance
• Life insurance
• Flexible working hours
• Enhanced parental leave policies

Responsibilities

• Diagnose and fix software/hardware issues across user environments
• Provide incident resolution via phone, remote, or deskside support
• Handle IT requests through ServiceNow, phone, email, and chat
• Support business users onsite, remotely, and at events/conferences
• Participate in IT projects and system migrations (e.g., Mobile Device Migration)
• Perform IT administrative tasks and contribute to technical upgrades and fixes
• Liaise with business units to resolve incidents and requests

Key requirements

• Windows OS, Citrix XenApp, Office 365, Intune, Fidessa, Bloomberg, Cisco Telephony
• Windows Server, Active Directory, Group Policy
• Mobile devices (Apple), printer and thin client support
• Azure, MAC support, UMS Admin, desk setup
• IT networking basics (LAN/WAN/WiFi) and telephony knowledge
• ServiceNow ticket handling and strong customer service
• Flexibility for after-hours support and occasional travel

• Customer-oriented
• Proactive in service delivery
• Strong communication across technical and non-technical stakeholders
• Citrix XenApp
• Windows OS and Windows Server
• Intune administration

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