Ecommerce Fraud and Risk Analyst

Overview

In this role, you will strengthen UNIQLO Europe’s ecommerce fraud controls by analysing trends, investigating suspicious activities, and delivering data‑driven recommendations. You’ll help build a scalable fraud function across EU markets, working with cross‑functional teams to reduce losses from chargebacks, payment, delivery, and account abuse. The position sits in EU ECommerce IT, supporting proactive prevention and process improvement. You will influence stakeholders and contribute to the European Fraud Roadmap to elevate fraud prevention.

Pay / Benefits

• 26 days holiday
• 8 bank holiday
• 30% staff Discount
• Private Pension Scheme
• Group Profit Share Scheme
• Performance-based bonus scheme

Responsibilities

• Analyse fraud trends across payments, chargebacks, deliveries, returns, refund abuse, and account abuse to inform decisions with data insights
• Conduct investigations into suspicious transactions and emerging abuse patterns, with root‑cause recommendations
• Create and maintain fraud reporting, KPI dashboards, and management summaries for visibility and decision making
• Monitor and improve chargeback, payment, delivery, return, refund abuse, and account takeover fraud schemes across markets
• Identify and implement process improvements to reduce fraud losses and manual checks across customer journeys
• Standardise fraud handling processes across Customer Service, Warehouse Operations, Logistics, and related teams
• Support fraud-related system enhancements, automation, and digitisation projects with requirements gathering, testing, and implementation
• Collaborate with internal teams, global stakeholders, payment providers, and external partners to coordinate prevention initiatives
• Assist fraud awareness training for Customer Service, warehouses, and delivery carriers to establish standard practices
• Contribute to the European Fraud Roadmap to move from reactive case handling to proactive, scalable prevention

Key requirements

• Strong analytical and problem-solving skills with ability to identify trends from data
• Experience in ecommerce, fraud prevention, risk management, business analysis or operational improvement
• Experience producing reports or dashboards translating data into actionable recommendations
• Experience conducting root‑cause analysis and proposing practical process improvements
• Ability to coordinate activity across multiple teams in a fast-paced, multi-market environment
• Familiarity with payment, order management, logistics, or customer service processes
• Good Excel and data analysis skills; experience with reporting tools or dashboards
• Strong written and verbal communication skills for business stakeholders
• Experience with chargebacks, payment fraud, delivery fraud, return/refund abuse, account takeover investigations; fraud prevention platforms is advantageous
• Familiarity with Riskified, Salesforce, Adyen, PayPal, Klarna, SQL, Power BI or similar tools would be beneficial
• Curious, detail-oriented, data-driven with ownership and a kaizen mindset
• Ability to challenge processes constructively and influence stakeholders without direct authority

• Strong communication
• Problem solving
• Ownership and accountability
• Excel
• SQL
• Power BI

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