Senior Surveyor

Overview

In this Senior Surveyor role, you will lead the management of complex commercial properties for high-profile institutional clients in Central London, delivering exceptional service within a collaborative UK Property & Asset Management team. You will apply advanced technical knowledge, strategic thinking, and mentorship to develop junior colleagues while ensuring client satisfaction. You will balance property expertise with strong relationship management and regulatory compliance to protect asset values. You will shape efficient workflows, financial stewardship, and service delivery across prestigious portfolios, contributing to JLL’s mission to provide superior real estate services.

Responsibilities

• Act as main point of contact for Asset Managers, leading relationships with professionalism and accountability
• Provide considered advice on both simple and complex property management issues
• Demonstrate commercial acumen in client-facing situations
• Balance technical property expertise with business relationship management
• Handle complex occupier applications including alienation and alterations
• Own end-to-end processes for lease matters, providing recommendations to client teams
• Ensure occupier compliance with lease covenants and resolve issues affecting valuation
• Apply excellent understanding of landlord/tenant legislation and relevant case law
• Liaise with legal, building surveying, and other specialist advisers as needed
• Work with JLL Accounts teams on financial accountability and cashflow management
• Provide expert debt recovery advice to asset managers
• Ensure accuracy of occupier ledgers and resolve issues promptly
• Take ownership of resolving historic accounting matters
• Process supplier purchase orders and invoices within mandate
• Manage financial trackers for utilities, turnover, and commercialization
• Prepare and manage service charge budgets and reconciliations according to RICS Professional Standards
• Respond authoritatively to occupier queries and challenges
• Review and advise on service charge apportionment methodologies
• Ensure accurate calculations and management of occupier caps and landlord liabilities
• Actively work with asset managers to reduce void costs
• Conduct thorough property inspections according to client and JLL KPIs
• Submit detailed written reports within 5 working days
• Maintain high standards across all managed sites
• Lead transitions meetings and maintain Readiness for Sale packs
• Collaborate on major works and site-based projects
• Implement health and safety compliance measures
• Oversee insurance matters and support annual renewal processes
• Lead complex property initiatives autonomously while knowing when to escalate issues
• Provide oversight and mentorship to junior surveyors and graduates
• Support team members on technically complex issues
• Create opportunities for junior colleagues to gain exposure to complex work
• Foster knowledge transfer through coaching and informal tuition

Key requirements

• Advanced knowledge of commercial property management
• Expertise in complex lease structures and negotiations
• Strong financial analysis skills for property performance optimization
• Comprehensive understanding of property-related legislation and compliance
• Thorough understanding of RICS professional standards and requirements
• Advanced understanding of sustainability standards and ESG implementation
• Knowledge of industry benchmarking methodologies and performance metrics
• Strategic thinking and strong decision-making abilities
• Influencing skills to drive results without direct authority
• Resilience and effective stakeholder management

• Client relationship focus
• Mentorship and coaching
• Strategic thinking
• Commercial property management
• Lease negotiation and administration
• Financial accounting and cashflow management

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