Staff Machine Learning Scientist

Overview

In this ML-focused role, you advance and productize machine learning features that directly impact customer service. You’ll work within a product-driven ML team, partnering with Product and Design to ship prototypes and move models to production. You will tackle value-driven problems, apply cutting-edge approaches, and measure real customer impact. Join a collaborative environment that values speed, experimentation, and cross-functional partnership to drive product outcomes.

Pay / Benefits

• Competitive salary and equity
• Open vacation policy and flexible holidays
• Health and dental insurance
• Life assurance
• Cycle-to-Work Scheme
• MacBooks provided

Responsibilities

• Hire, mentor and develop engineers on the team
• Raise technical standards for performance, reliability, and operational excellence
• Identify ML opportunities that create customer value
• Frame product problems with Product and Design stakeholders
• Conduct exploratory data analysis and problem understanding
• Research and select appropriate algorithms and tools
• Perform offline evaluations to validate algorithms
• Collaborate with engineers to bring prototypes to production
• Plan, share learnings, and inform iteration
• Partner with the rest of the team to build ML products

Key requirements

• 5-8 years of applied ML experience
• Senior/Staff-level background in data science, software development or academia
• Significant, demonstrable impact on product or teams
• Strong programming skills
• Experience as primary technical leader for a team
• Strong communication across engineering and other disciplines
• Comfort with ambiguity
• Advanced education in ML or related field (e.g., MSc)

• Strong communication
• Comfort with ambiguity
• Collaborative mindset
• NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering
• Offine evaluation methods
• Productionalization of ML models

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