Business Operations Manager

Overview

As Business Operations Manager in the GTM & Commercial team, you’ll align governance and optimise operational effectiveness. You’ll partner with senior leaders to ensure strategic alignment and clear external and internal communications. You’ll drive reporting, budgeting support, and action follow-through on priorities. You’ll lead ad-hoc projects and shape topics into concise, structured approaches. This role offers impact at scale across a multinational backdrop, contributing to transformation and performance in a leading telco shared-services unit.

Responsibilities

• Establish, manage and monitor reporting of GTM & Commercial performance to key stakeholders and executives
• Contribute to effective internal and external communications across GTM & Commercial
• Govern GTM & Commercial governance, including leadership meeting input and action follow-up
• Support commercial budgeting processes for GTM & Commercial with Finance
• Document and follow up on meeting actions accurately
• Identify and run ad-hoc projects that drive improvements across teams
• Translate senior leader asks into structured approaches with clear actions and owners
• Coordinate and monitor progress on strategic GTM & Commercial priorities across CALs, service towers and enabling functions
• Prepare briefing materials and talking points for the Chief Commercial Officer for key meetings
• Represent the Chief Commercial Officer in cross-functional meetings, capturing decisions and actions
• Drive senior stakeholder alignment, surface risks and escalate decisions as needed

Key requirements

• Experience in virtual and multinational teams and delivering goals in matrix organisations
• Ability to communicate strategic issues at Board/Director level
• Proactive, independent work style with minimal guidance
• Capability to manage multiple changing priorities and make decisions
• Strong communication and presentation skills with ability to influence stakeholders

• strong communication and presentation
• influencing across levels of the organisation
• proactivity and self-management
• governance management
• performance reporting
• budgeting coordination

…