Property Manager

Overview

In this role you will manage estate operations with a strong focus on customer experience, stakeholder engagement, and compliant service delivery. You will coordinate between property owners, occupiers, service partners, and internal teams to ensure smooth on-site operations and proactive issue resolution. You will lead contractor performance, safety compliance, and financial stewardship of service charges, contributing to a customer-centric, compliant, and efficient estate environment. This is a hands-on role blending people leadership with operational delivery at scale.

Responsibilities

• Serve as primary liaison for property owners and occupiers; capture feedback and drive service improvements
• Lead cross-channel communication strategies with partners and internal teams to maintain consistent tone and information
• Build collaborative relationships with service partners, client departments, and the estate team to align operations with objectives
• Monitor on-site service delivery; address issues to minimise disruption for occupiers
• Champion team development and welfare; support training and performance management per policies
• Embed the company vision and values into building operations to foster excellence and customer focus
• Ensure statutory compliance through contractor oversight and a culture of outstanding service across the estate
• Own contractor performance; run monthly KPI meetings and address underperformance with targets and escalation
• Maintain asset and compliance knowledge; ensure timely issue resolution and seamless service delivery across M&E and related services
• Lead service charge budgeting and financial governance, ensuring accuracy, procurement compliance, and transparency
• Adhere to H&S procedures; conduct regular site inspections, incident management, and maintenance governance
• Support occupier fit-outs and landlord CAPEX works in collaboration with surveying and approvals teams
• Maintain documentation and data integrity across health & safety systems and operational manuals

Key requirements

• communication
• relationship-building
• problem-solving
• M&E collaboration and maintenance oversight
• health and safety compliance
• contractor management and performance review

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