Employer Ashford and St. Peter’s Hospitals NHS Foundation Trust Employer type NHS Site Ashford Hospital Town London Road Salary £29,812 – £32,715 per annum inc. HCAS pro rata Salary period Yearly Closing 25/09/2026 23:59 Interview date 07/10/2026
NHS AfC: Band 4
Job overview
Are you an organised, motivated, and customer-focused individual with excellent communication skills? Do you enjoy working in a fast-paced environment where your work makes a real difference to patient care? If so, we’d love to hear from you.
We are looking for an enthusiastic Appointment Centre Coordinator to join our dedicated Appointment Centre team. In this key role, ensuring patients are booked into the right clinics at the right time while supporting the delivery of safe, efficient, and high-quality care.
Note:
This position may close early if we receive a high volume of applications. If you have applied for this position in the last six months, please do not reapply.
Main duties of the job
- Book, amend and cancel outpatient appointments in accordance with the Trust’s Access Policy and the 18-week Referral to Treatment (RTT) standards.
- Support and guide Appointment Centre Administrators, helping with workload allocation and problem-solving.
- Monitor clinic capacity and utilise available appointment slots effectively.
- Act as a key contact for patients, consultants, nurses, service managers and GP practices.
- Deal with patient queries and complaints professionally and compassionately.
- Ensure patient records are accurate and updated on hospital systems.
- Escalate pathway delays and capacity issues to managers.
- Produce reports and monitor Key Performance Indicators (KPIs) relating to booking performance and waiting lists
Working for our organisation
Ashford and St. Peter’s Hospitals NHS Foundation Trust is the largest provider of acute hospital services to Surrey residents, serving a population of 410,00 people and employing approximately 4,800 staff.
Our vision is to provide an outstanding experience and best outcomes for patients and the team. We are committed to providing continuous professional development and flexibility to deliver our workforce plan.
We are part of a collaborative Group with the Royal Surrey NHS Foundation Trust. As part of this partnership, colleagues may occasionally work across both organisations to support shared services, development opportunities and patient care.
St Peter’s Hospital delivers complex medical and surgical care, maternity and emergency services. Day and orthopaedic surgery, ophthalmology and outpatient services are delivered at Ashford Hospital. Additional services are delivered at Woking Community Hospital.
Our Values provide us with the behaviours we respect and can commit to. By living our values through our everyday interactions, we can build a stronger, more resilient, and forward- thinking organisation, guiding us to achieve success and make a positive impact on how we deliver our services.
We can offer you the full range of NHS benefits and discounts.
Detailed job description and main responsibilities
- Book, amend and cancel outpatient appointments in accordance with the Trust’s Access Policy and the 18-week Referral to Treatment (RTT) standards.
- Support and guide Appointment Centre Administrators, helping with workload allocation and problem-solving.
- Monitor clinic capacity and utilise available appointment slots effectively.
- Act as a key contact for patients, consultants, nurses, service managers and GP practices.
- Deal with patient queries and complaints professionally and compassionately.
- Ensure patient records are accurate and updated on hospital systems.
- Escalate pathway delays and capacity issues to managers.
- Produce reports and monitor Key Performance Indicators (KPIs) relating to booking performance and waiting lists
Person specification
Qualifications
- Administrative medical specialty knowledge gained by education or relevant experience.
- Educated to A Level or equivalent
Experience
- Use of Microsoft Office applications
- Experience of establishing efficient office systems and processes
- Ability to deal with non-routine situations and information and take appropriate decisions.
- Administrative experience within the NHS
- Experienced knowledge of waiting list management & patient pathways
- Experience of using NHS information & data systems.
- EPR Millennium or Equivalent
- Understanding of medical terminology
Knowledge
- Ability to work independently or minimum supervision.
- Articulate, self-starter with the ability to work autonomously.
- Monitor potential breaches and elevate to Pathway Manager Develop
- Develop and implement standard operating procedures (SOPs)
- Experience of word/excel/power point knowledge of software programs
- NHS systems and procedures
Certificate of SponsorshipIn line with UKVI guidance, we are unable to provide a Certificate of Sponsorship for Band 2 and Band 3 roles.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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