Hybrid: Resident Experience Lead, Complaints & Service

Bristol City Council is seeking an experienced Resident Experience Team Manager to lead a centralised service and drive improvements in how we respond to complaints, enquiries and information requests. You will champion a learning-from-complaints culture and work across Housing and Landlord Services to deliver better outcomes for residents.

The role requires leading a team, using insight to identify trends, and collaborating with senior teams to implement service enhancements while maintaining

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