Service Office Lead Administrator Service Office Lead Administrator

Overview

In this role you will support the day-to-day warehousing and transport operations in a fast-paced environment. You will coordinate drivers, inventory, and paperwork to keep goods flowing smoothly and accurately. Working closely with service office, warehouse teams, hauliers and customers, you help ensure documentation, systems and safety procedures are followed. This position offers hands-on ops exposure with real impact on delivery performance and service quality.

Responsibilities

• Coordinate daily activities of FLT/PPT drivers and allocate work across the team
• Support goods-in and goods-out operations to run efficiently
• Book drivers and hauliers in and out of site
• Liaise with hauliers, suppliers and customers regarding deliveries and collections
• Ensure correct stock issued against customer orders
• Process and check warehouse, transport and delivery documentation
• Update SAP with stock, order and operational data
• Complete trackers, reports and general administration on time
• Collaborate with FLT and warehouse teams to meet loading and tipping targets
• Communicate with customers by phone and email when required
• Highlight operational issues to onsite management
• Adhere to company processes, procedures and Health & Safety requirements
• Report accidents and near misses per procedures
• Work independently and manage priorities with minimal supervision

Key requirements

• Previous administration experience in warehouse, logistics, transport or similar fast-paced environment
• Strong administration and organisational skills
• Excellent written and verbal communication skills
• Confident liaising with warehouse teams, hauliers, suppliers and customers
• Strong attention to detail in orders and paperwork
• Good problem-solving skills and ability to work under pressure
• Proficient with IT systems including Excel, Word, Outlook/Email, Teams and SharePoint
• Experience completing trackers, shift reports and updating internal management systems
• Ability to work autonomously and as part of a wider operations team
• Flexible and adaptable to changing operational requirements

• Strong communication
• Attention to detail
• Problem-solving under pressure
• SAP
• Excel
• Word

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