Platform Engineering Manager – Device Management

Overview

As Device Platform Engineering Manager, you own the enterprise endpoint-management platform and related services across a multi-site retail estate, aligning backlog with business priorities and standards. You lead a multidisciplinary team and managed service partners to standardise, secure, and improve endpoint engineering and operations. You drive a unified, low-friction device experience for store colleagues, distribution centers and offices through a one-platform model. The role combines platform ownership, people leadership, and frontline service design to enable scalable, secure device management and governance.

Pay / Benefits

• 20% colleague discount on M&S products
• Competitive holiday allowance
• Discretionary bonus schemes
• Strong pension and life assurance
• Wellbeing support including virtual GP
• One paid volunteer day per year

Responsibilities

• Lead design, build, testing and operation of enterprise endpoint-management platforms; own roadmap, backlog, engineering standards and change governance.
• Define standard patterns for provisioning, policy, application deployment, upgrades and lifecycle to enable secure, low-touch device experiences.
• Own endpoint security and compliance across configuration, encryption, firewall, antivirus, patching, hardening and reporting.
• Ensure service stability and health using analytics and rollout discipline to improve device experience and resilience.
• Lead and develop a multidisciplinary endpoint capability; collaborate with product, security, architecture, service, operations, vendors and partners to deliver outcomes.

Key requirements

• Proven experience leading enterprise endpoint or workplace technology platforms at scale with roadmap, delivery, security and quality accountability.
• Strong technical expertise in Microsoft Intune, MECM, Autopilot, co-management, Windows device management, policy/compliance design and deployment.
• Ability to define a secure, scalable target end state for standardized endpoint management across mixed environments.
• Experience operating in complex, frontline-heavy or multi-site settings with diverse device types.
• Strong leadership and stakeholder-management capability, with experience leading engineers, vendors and virtual teams.

• leadership
• stakeholder-management
• analytics-driven decision making
• Microsoft Intune
• MECM
• Autopilot

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