Used Car Sales Manager

Overview

In this role you lead the Used Car Sales Team at Audi Milton Keynes, supported by the Head of Business, to maximise performance and customer satisfaction. You will coach and guide the team to hit targets while upholding manufacturer standards and regulatory compliance. You’ll ensure high service levels, strong CSI, and well-presented stock and site presentation. This position sits within Lithia UK’s growth-focused, development-led culture, offering clear career pathways and mentoring. You’ll be part of an environment that values innovation, ownership, and exceptional customer experiences.

Pay / Benefits

• 33 days annual leave (incl. bank holidays)
• Birthday day off
• Family Leave Policies
• Salary Sacrifice car scheme
• Paid day to volunteer
• Long service milestone anniversaries

Responsibilities

• Lead and coach the Used Car Sales Team to achieve targets and maximise profitability
• Maintain high customer service levels and top CSI scores for the dealership
• Ensure compliance with manufacturer standards and customer trust commitments
• Adhere to FCA regulations and provide fair financial advice and services
• Oversee showroom and stock presentation and site upkeep
• Collaborate with Telesales and Retention Team to manage enquiries
• Drive a performance-focused culture and manage day-to-day sales operations
• Support development opportunities and contribute to strategic sales initiatives

Key requirements

• Proven sales leadership in the automotive industry
• Strong communication and negotiation skills
• Track record of meeting/exceeding sales targets
• Customer-focused with excellent service mindset
• Ability to work collaboratively across teams and with regulatory requirements
• Flexible, proactive, and results-driven with integrity

• Inspirational leadership
• Collaborative mindset
• Excellent communication
• Automotive sales leadership
• Target setting and performance management
• FCA regulations knowledge

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