Client Service Manager – Motor Claims

Overview

As a Client Service Manager you will be the day-to-day contact for Davies motor clients, acting as a trusted advisor across client and internal teams. You’ll balance relationship management with delivery excellence, ensuring SLA/KPI obligations are met while identifying growth opportunities. You will onboard new motor clients, manage ongoing engagements, and translate client needs into proactive service improvements. This role combines relationship mastery with a deep understanding of the motor insurance landscape to sustain high-value client partnerships.

Pay / Benefits

• Pension with 5% employee and 5% employer contributions
• Life assurance: 4x salary
• Flexible working
• 25 days holiday (increasing with tenure)
• Davies Innovation Lab
• Funding for professional qualifications

Responsibilities

• Manage day-to-day relationships with core and volume motor clients to meet expectations
• Build and maintain relationships with technical and supply chain teams within client organisations
• Gather client feedback to inform engagement plans aligned to client goals
• Contribute to client engagement and growth planning
• Champion client needs internally to ensure first-class service delivery
• Ensure service delivery aligns with contractual obligations and SLAs/KPIs
• Coordinate internal activity to optimize service delivery and resolve issues
• Support onboarding and implementation for new motor clients
• Collaborate with clients to tailor services and engagement plans
• Manage timely and accurate client management information for reporting
• Monitor performance metrics and conduct regular client performance reviews
• Stay informed on motor market developments and pre-empt client challenges
• Engage internal teams to respond to market developments and alert clients to relevant industry changes

Key requirements

• Relationship management experience in the insurance industry
• Confident communicator capable of building relationships
• Knowledge of the motor insurance claims market
• Ability to work proactively and autonomously to respond to client challenges
• Sound understanding of MI reporting and data accuracy

• Confident communicator
• Relationship-building
• Proactive mindset
• MI reporting
• Contractual/SLAs and KPI monitoring
• Client engagement planning

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