Business Analyst

Overview

In this role you will translate complex business and regulatory needs into actionable requirements to support global implementation projects. You will work closely with customers and cross-functional teams to clarify goals, document requirements, and ensure alignment with regulatory objectives. The position sits within a client-facing, highly regulated environment where delivering meaningful outcomes for customers is the core aim. This is a hands-on role that combines discovery, process mapping, and structured analysis to enable successful delivery.

Responsibilities

• Engage with customers to identify and prioritise business and regulatory needs
• Plan and lead discovery workshops to gather process details and constraints
• Create current and future state process maps to align on changes and goals
• Translate findings into functional requirements, user stories, and acceptance criteria
• Support onboarding and implementation projects, adapting to local regulatory frameworks
• Act as analytical contact during delivery to keep requirements accurate
• Identify risks and gaps early and present options to stakeholders
• Collaborate with cross-functional teams to maintain scope and priorities

Key requirements

• Minimum 2 years’ experience as a Business Analyst in a SaaS or complex operational environment
• Strong analytical and problem-solving skills
• Structured and methodical approach to ambiguity
• Excellent written and verbal communication
• Experience collaborating with multiple stakeholders including technical teams
• Familiarity with regulatory or compliance-focused environments

• communication
• problem-solving
• collaboration
• requirements gathering
• functional requirements
• user stories

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