Salesforce Business Analyst

Overview

In this role you will enable data-driven decision making by leveraging Salesforce as the core platform. You will work with global stakeholders to improve data quality, reporting and analytics, and to design data-enabled solutions that support business decisions. You will influence tools, processes and systems to meet the needs of the business and end customers, while maintaining a focus on reliability and value for money. The environment is described as relaxed and open, with opportunities to shape world-class data capabilities and contribute to international growth.

Responsibilities

• Devise data-centric solutions with Salesforce at the centre to maximise value from data assets
• Build capability for data-driven decision making across the business
• Collaborate with global stakeholders to promote data quality, reporting and analytics standards
• Design and implement tools, processes, and systems that support business decisions and customer needs
• Develop data input, integration, analysis and reporting capabilities; participate in proposals and projects
• Maximise adoption of BI solutions to deliver competitive intelligence and better performance
• Interview stakeholders to capture functional requirements, design solutions with the BI team, validate in sandbox, and manage changes through production deployment and Kanban/JIRA workflows

Key requirements

• Salesforce ADM201 certification
• Salesforce Administration expertise (formulas, validation rules, workflows, Flows, Process Builders, Lightning, roles/profiles/users/objects/fields/tabs)
• Strong data management, data quality, data integration, reporting and analysis skills
• Experience with API integrations (ideally Jitterbit or similar iPaaS)
• Proven stakeholder management and relationship-building across levels
• Ability to work in a fast-paced, cross-functional environment
• Experience with BI tooling, ETL, and data-driven decision-making

• strong communication across the business
• relationship-building with stakeholders at all levels
• ability to translate business needs into technical solutions
• Salesforce administration and development basics
• Data management, data quality and data integration
• Reporting and analytics tooling

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