Digital Business Analyst – Sales / Service / Operations

Overview

We’re working with a specialist Oracle consultancy to hire a Digital Business Analyst to support sales and operations led transformation programmes across enterprise clients. This is a delivery focused BA role, centred on understanding how Sales, Services and operational teams work today and helping design more efficient, digitally enabled processes.

Responsibilities

• Work closely with business stakeholders and delivery teams to run workshops
• Map As-Is and To-Be processes
• Capture requirements and support the implementation of system and process improvements
• Contribute to the design of more efficient, digitally enabled processes in Sales, Services and operations

Qualifications

• Experience across Sales, CRM, Service, Field Services, Contact Centre, Inventory or Supply Chain environments
• Strong stakeholder engagement and process analysis skills
• Exposure to enterprise platforms such as CRM, ERP or Oracle applications is beneficial but not essential

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