Linux Desktop Support Associate (London UK office)

Overview

In this role you will deliver outstanding technical support for Canonical’s Linux stack, while engaging with customers and supporting office events. You will own issue resolution, collaborate with cross-functional teams, and continuously learn new products. The position combines hands-on Linux expertise with strong communication and service orientation in a global, mostly remote environment. This is a chance to contribute to Ubuntu’s enterprise impact and grow in a pioneering open source company.

Pay / Benefits

• distributed work environment
• personal learning and development budget (USD 2,000 per year)
• annual compensation review
• bonus/commission opportunity
• Maternity and paternity leave
• Employee Assistance Programme

Responsibilities

• Investigate and escalate customer issues based on research
• Resolve complex problems across Canonical’s product portfolio
• Engage with customers via phone, ticketing system, and remote sessions
• Own issues and meet SLA commitments with high customer satisfaction
• Familiarize with and support the technical infrastructure behind the office, events, and demos
• Provide technical and infrastructure support during office events and for onboarding new employees

Key requirements

• English proficiency (written and spoken) with strong presentation skills
• Undergraduate degree in a technical subject or equivalent alternative path
• Proven track record of exceeding expectations
• Linux troubleshooting experience (logs, stack traces, tuning configs)
• Linux integration with other environments (authentication/directory services, NFS, etc.)
• Knowledge or hands-on experience in Networking, Virtualization/Cloud, Containers, Storage
• Ability to learn quickly, adapt to change, and handle customer-facing pressure
• Willingness to travel internationally twice a year for up to two weeks

• Excellent communication and presentation skills
• customer-focused and service-oriented
• ability to learn quickly and adapt to change
• Linux troubleshooting
• Linux integration with authentication/directory services
• Network File Systems

…