Data Center Operations Excellence Lead

Overview

In this role you drive global operational excellence for data center builds and expansions, leveraging Lean, automation, and cross-functional leadership to improve safety, quality, delivery, cost, and resilience. You will standardize processes, remove bottlenecks, and scale readiness for GPUs, liquid cooling, and emerging tech. You’ll lead escalations, partner with stakeholders, and translate lessons into durable improvements. This is a chance to shape world-class operations while delivering tangible outcomes at scale.

Pay / Benefits

• flexible medical
• life insurance
• retirement options
• volunteer programs
• equal opportunity employer
• accessibility accommodations

Responsibilities

• Lead complex escalations and global problem-management cases with cross-functional teams
• Drive process engineering and continuous-improvement initiatives to simplify workflows and meet global KPIs
• Monitor operational metrics to identify waste, gaps, and improvement opportunities
• Deliver Lean, automation, and strategic improvements to reduce cost, risk, and downtime
• Enhance operational readiness and standards for new-region builds, expansions, GPU deployments, liquid cooling, and emerging tech
• Implement scalable global automation to improve accuracy, speed, standardization, and resilience
• Triage complex issues with Support and Engineering, documenting lessons learned and automations
• Communicate performance, risks, and improvement benefits to senior leadership
• Partner with global stakeholders to remove blockers and accelerate delivery for Data Center Operations

Key requirements

• Proven experience in Data Center Operations or equivalent enterprise operations environment
• Strong IT Service Management background (Incident, Problem, Change, Knowledge, Continual Improvement)
• Practical Lean, Six Sigma, or similar continuous-improvement experience
• Solid knowledge of data center infrastructure (power, cooling, cabling, servers, networking)
• Experience with ITIL/ITSM practices and tools
• Experience supporting large enterprise customers or critical infrastructure environments
• Ability to investigate complex systems, identify root causes, and implement sustainable solutions
• Experience leading cross-functional projects from definition to sustainment
• Excellent communication of technical and operational issues to diverse audiences
• Prefers experience with GPU platforms, liquid cooling, or high-density data centers
• Basic dashboarding, reporting, workflow automation, or data-analysis experience
• Lean Six Sigma Green Belt or equivalent preferred

• Service-oriented and dependable
• Influence leadership in a global, 24×7 environment
• Strong analytical and critical thinking
• Lean and Operational Excellence methodologies (standard work, visual management, value-stream mapping, Kaizen, 5 Whys)
• Root-cause analysis and problem management
• Operational data analysis and KPI-driven prioritization

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