Account Manager

Overview

In this role, you will be the trusted point of contact for DigiHaul customers, shaping their experience and value from our digital freight marketplace. You will work with cross-functional teams to improve service delivery, drive growth, and ensure revenue success across accounts. You will lead reviews, present performance insights, and translate data into actionable improvements. The position combines frontline customer engagement with commercial accountability in a fast-growing tech-enabled logistics business.

Pay / Benefits

• company car or car allowance
• pension with 8% employer contribution
• 4% employee contribution
• free confidential 24/7 GP consultations
• retail and lifestyle discounts
• affordable loans and mortgage advice

Responsibilities

• Build strong customer relationships and act as the main link between customers and DigiHaul operations
• Analyze operational and service data to identify trends, risks, and opportunities for improvement
• Lead customer review meetings and present service, growth and performance insights
• Collaborate with Operations, Sales and Technology to deliver excellent customer experiences
• Support a successful launch and implementation of new customers, contracts and transport solutions
• Identify opportunities to grow existing accounts and introduce new DigiHaul services
• Resolve customer challenges, manage escalations, and drive continuous improvement from concept to delivery

Key requirements

• Experience managing customer accounts and owning performance
• Ability to take responsibility for P&L and overall account success
• Background in customer service, transport, warehousing, operations or logistics
• Strong customer focus with ability to communicate performance and manage expectations
• Commercial mindset with ability to identify growth opportunities and deliver value
• Confident communicator capable of influencing stakeholders and building strong relationships
• Thrives in fast-paced environments and enjoys data-driven problem solving

• Customer-centric
• Strong communication
• Influencing and stakeholder management
• Data analysis
• Performance reporting
• Dashboards/insights from data

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