Account Manager

Overview

In this role, you help retain and grow long-tail host entrepreneurs in your territory, driving optimisation of listings, pricing, and availability. You will build strong relationships, advise on strategic initiatives, and support hosts to deliver excellent guest experiences. You’ll educate hosts on product updates and policy changes, while coordinating with Market Managers on scalable education programs. You will analyze performance data to identify opportunities that boost bookings and host success, contributing to a thriving host community and marketplace.

Pay / Benefits

• base pay range provided
• bonus potential
• equity
• benefits
• Employee Travel Credits
• opportunity for growth and inclusion

Responsibilities

• Manage a book of business of host entrepreneurs and rising hosts to drive retention, growth, and optimisation on Airbnb
• Conduct one-on-one optimization and onboarding conversations with strategic recommendations on pricing, availability, and listing quality
• Secure availability during high compression dates to maximise host revenue
• Educate hosts on product updates and policy changes; relay feedback to internal teams
• Respond to host inquiries with timely, high-quality support to improve their experience
• Analyze performance data to identify trends and opportunities that increase bookings and host success
• Develop long-lasting relationships providing ongoing support tailored to host needs
• Support Market Managers with one-to-many education programs (webinars, scalable email)
• Drive supply optimisation, pricing optimisation, host recruitment, and platform education for long-tail hosts

Key requirements

• 3+ years of experience in new sales, account management, or partner support
• 2+ years of hospitality/travel industry experience (nice to have)
• Strong time management and prioritisation; ability to manage multiple accounts
• Proven track record of managing a book of business and driving engagement and growth
• Goal-driven with persistence and action orientation
• Excellent communication and presentation skills across phone, email, and in-person
• CRM proficiency, with Salesforce experience a plus

• strong communication
• presentation skills
• proactivity
• persistence
• CRM tools
• Salesforce (preferred)

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