Associate Director, Markets Sales Support

Overview

In this role you will partner with senior Markets leaders to drive transformation and operational excellence across Global Markets, spanning Sales, Operations, Risk and Technology. You will shape client onboarding, trade lifecycle efficiency, and Sales productivity, delivering scalable, tech-enabled solutions. Your work will blend product knowledge with stakeholder management to improve client outcomes and support growth across FX and Rates. This is a mission-driven, cross-functional leadership role with a strong focus on automation and process improvement.

Pay / Benefits

• competitive salary and benefits
• flexible working options
• Unmind wellbeing platform
• career development and reskilling opportunities
• retirement savings and insurance
• volunteering leave

Responsibilities

• Partner with Global Head of Macro Sales Sponsors and senior stakeholders to execute strategic initiatives
• Lead transformation programmes including digital onboarding, e-onboarding, and onboarding frameworks
• Optimise risk assessment and client classification processes; prioritise legal and documentation initiatives
• Maintain and apply knowledge of Global Markets products, infrastructure, and regulatory landscapes
• Champion innovation, automation, and scalable processes to reduce operational risk and improve client outcomes
• Provide pre-trade and post-trade support and act as trusted advisor to Sales teams
• Design scalable controls, governance, and process improvements; automate manual activities
• Support new product launches through process design, readiness, testing, and implementation
• Collaborate with Operations, Technology and COO teams to enhance trade lifecycle efficiency

Key requirements

• 6+ years in Global Markets, Markets Operations, Sales Support, Middle Office, Client Lifecycle Management or related Capital Markets environment
• Strong knowledge of FX and Rates; multi-asset exposure is advantageous
• Proven track record leading complex client-facing operational processes
• Experience leading cross-functional initiatives with Sales, Operations, Technology, Risk and COO teams
• Understanding of onboarding, trade lifecycle, controls and regulatory requirements

• Exceptional stakeholder management
• Strong influencing and communication with senior leadership
• Strategic thinking and problem-solving
• Advanced knowledge of capital markets products and workflows
• Project management and change management experience
• Data interpretation and trend analysis for strategic improvements

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