Senior macOS IT Support Engineer

Overview

In this role, you will provide hands-on IT support across the business with a focus on macOS and Apple devices. You’ll act as a key escalation point while helping maintain and improve a predominantly macOS environment. You will mentor junior teammates and collaborate with colleagues in a fast-paced media setting. The position offers growth into greater technical responsibility within a user-focused, friendly team.

Pay / Benefits

• Competitive salary and benefits
• Friendly, collaborative environment
• Central London W1 office
• Predominantly macOS-focused environment
• Exposure to modern workplace technologies
• Opportunity for career progression

Responsibilities

• Provide hands-on IT support to users across the business
• Escalate complex technical issues when needed
• Administer and support Jamf Pro in a macOS-centric environment
• Manage MacBooks, iPhones and other Apple devices
• Support Google Workspace and Microsoft 365
• Work with Entra ID, Intune and endpoint management tools
• Support Windows environment where required
• Manage device provisioning, deployment, patching and lifecycle activities
• Assist joiners/movers/leavers processes
• Troubleshoot hardware, software, connectivity and user issues
• Maintain documentation and knowledge resources
• Identify opportunities to streamline processes and automate tasks
• Provide mentoring to junior team members
• Collaborate with users and colleagues in an office-based setting

Key requirements

• Strong commercial IT support experience
• Excellent macOS / Apple knowledge
• Hands-on experience with Jamf Pro
• Knowledge of Google Workspace and/or Microsoft 365
• Experience with endpoint and device management
• Exposure to Intune and Entra ID
• Ability to support both Apple and Windows environments
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer-service skills
• Confidence in ownership of escalated issues
• Collaborative approach and willingness to share knowledge

• Excellent communication
• Customer-service orientation
• Collaborative mindset
• Jamf Pro
• macOS / Apple support
• Google Workspace

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