Senior Director Account Management

Overview

As Senior Director of Account Management at Icertis, you own the growth and satisfaction of our existing enterprise portfolio. You will lead cross-functional collaboration to maximize renewal and expansion, leveraging AI-powered contract insights to drive value for customers. Your role focuses on strong client partnerships, strategic account planning, and identifying new business opportunities within complex accounts. This is an individual contributor role in the UK, offering hybrid work and opportunities to shape how large clients scale their contracts with Icertis.

Responsibilities

• Manage and grow a portfolio of existing accounts, ensuring client satisfaction and retention
• Cross-sell and upsell Icertis solutions to expand footprint within client organizations
• Build and nurture relationships with key stakeholders and CxO-level executives
• Handle customer escalations and provide timely, effective solutions
• Collaborate with the sales team to develop and execute account plans
• Stay updated on industry trends and client needs to identify new business opportunities
• Conduct regular performance reviews and provide feedback to the account management team
• Ensure compliance with company policies and procedures
• Represent Icertis at industry events and conferences

Key requirements

• Experience selling SaaS solutions with embedded AI
• Experience in managing complex accounts and building strong client relationships
• Excellent communication and presentation skills
• Strong leadership and team management skills
• Proficiency in using CRM systems and sales enablement tools
• Ability to work independently and manage multiple projects simultaneously
• Fluency in German and English
• Willingness to travel as needed
• A results-driven and customer-centric mindset

• Excellent communication
• Relationship building
• Strategic thinking
• Cross-functional collaboration
• CRM systems
• Sales enablement tools

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