Sr Manager Account Management

Overview

In this role you drive UK account management through a high-performing sales team, shaping how we serve healthcare and commercial clients. You collaborate with cross-functional partners to expand strategic accounts and secure large opportunities, using data and SFDC to steer pipelines and performance. You lead with a coaching mindset, balancing growth with compliance and customer service. You will help Stericycle strengthen market leadership in a regulated environment and promote health, safety, and environmental stewardship.

Pay / Benefits

• Contributory Pension Scheme
• Life Insurance
• Cycle to Work Scheme
• SteriCares employee support fund
• SteriCycle University
• Annual performance related pay review

Responsibilities

• Lead and coach a team of Account Managers and National Account Managers to defined activity and performance metrics
• Conduct joint sales calls on large opportunities and support retention of key accounts
• Manage pipelines, forecast, and reporting using SFDC and other IT systems
• Collaborate with local, national, strategic, inside sales, operations, client services, IT, and marketing to enhance offerings
• Prepare for meetings with data-driven market opportunities and maintain professional customer interactions
• Ensure compliance with policies (DOA, pricing, SFDC, tender/bid, ethics, health & safety)
• Conduct market research on the shredding market, monitor competitors and legislation, share insights with leadership

Key requirements

• 7+ years of experience in a sales/account management role in EMEAA
• Proven leadership, team engagement, and coaching capabilities
• Strong commercial skills: listening, questioning, negotiating, closing, and managing customer concerns
• Understanding of multiple sales channels and broad business acumen
• Track record of managing major accounts (blue chip/healthcare) and driving regional/national growth
• Experience in matrix environments with cross-functional collaboration (sales, operations, marketing, finance, bid teams)
• Relationship-building skills and proficiency in account management, communication, problem solving, and negotiation
• Proficiency with Salesforce.com and ability to manage sales pipelines

• leadership
• communication
• negotiation
• Salesforce.com
• sales analytics
• pipeline management

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