Director of Account Management

Overview

In this senior role, you shape and lead the Account Management function at SBS, owning strategy, governance, and performance. You will build a high-performing team, drive customer outcomes, and influence commercial results across cross-functional partners. The role offers scope to design operating models, establish standards, and create a culture of accountability and continuous improvement. You will engage with senior stakeholders to balance client advocacy with growth and retention.

Pay / Benefits

• competitive compensation package
• medical coverage
• life insurance
• pension plans
• paid time off
• career development opportunities

Responsibilities

• Lead and develop a high-performing team of Account Managers
• Define and execute the SBS Account Management strategy and operating model
• Establish account segmentation, engagement models, and senior stakeholder engagement
• Own retention, renewal, and growth performance of the managed portfolio
• Navigate complex customer issues and mitigate retention risks
• Establish governance, processes and rhythms for operational excellence
• Drive proactive renewal planning and identify cross-sell/upsell opportunities
• Provide voice of the customer to Commercial and planning teams

Key requirements

• 10+ years’ experience in Account Management Leadership or related customer-facing leadership role
• Proven track record of leading, coaching and developing high-performing teams
• Strong gravitas and executive presence to influence at all levels
• Strong commercial acumen across client value, retention, renewals and growth
• Experience designing or improving account management operating models and governance
• Excellent organization and planning; ability to translate strategy into execution
• Strong communication skills and ability to simplify complex issues for teams
• Ability to lead through others with delegation and accountability

• leadership
• communication
• collaboration
• account management operating models
• governance and performance routines
• account planning and health measures

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