Professional Services Business Development Director

Overview

In this role you drive professional services bookings by selling Smartsheet’s PS offerings to accelerate customer adoption of the platform. You will act as a sales overlay across Enterprise teams in the EMEA region, managing end-to-end services opportunities and collaborating with account executives on combined software and services deals. You’ll shape territory plans, forecast bookings, and guide scoping and proposals with cross-functional delivery teams. The role offers impact at scale through AI-enabled work management, shaping services strategy and customer outcomes.

Pay / Benefits

• Employer-paid Private Medical and Dental
• pension contributions
• work productivity stipend
• 25 days holiday + bank holidays + Flexible Time Away
• fully paid parental leave
• Udemy courses access

Responsibilities

• Own end-to-end services opportunities and bookings across aligned territories
• Forecast monthly and quarterly PS bookings with accuracy
• Maintain pipeline hygiene in Salesforce and Clari, including MEDDIC fields and next steps
• Develop outbound pipelines to generate new business and expand existing accounts
• Oversee technical scoping with Solutions Engineers/Solutions Architects/Consultants
• Lead solution proposals and negotiate pricing and SOWs
• Ensure smooth transition to Delivery after sale and monitor delivery to manage risks and uncover follow-on opportunities
• Collaborate with Account Executives on solution-based opportunities involving software licensing and services
• Build services-specific territory plans and stakeholder maps to inform broader account plans
• Represent value to multiple levels of customer organizations during proposals

Key requirements

• 5+ years of experience with 3M+ annual services bookings quota for Enterprise customers (>5k employees)
• Proven track record closing Professional Services opportunities >100K
• Excellent verbal and written communication, needs analysis, solution positioning, and closing techniques
• Experience leading outbound services pipeline generation
• Willingness to leverage AI workflows and tooling
• SaaS domain experience
• Ability to travel up to 25% and be in London office 1–3 days/week
• BS degree or equivalent
• Legally eligible to work in the UK on an ongoing basis

• excellent communication
• needs analysis and discovery
• problem-solving
• Salesforce
• Clari
• SOW and contract management

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