Product Designer

Overview

As a Product Designer in Greggs Digital Product, you will own end-to-end design for customer and colleague journeys and shape AI-powered features that enhance loyalty, personalization, and operations. You work autonomously with strategic input from Design Management and collaborate across engineering and product to ensure practical, accessible, high-quality designs. You’ll evolve design systems and apply research to validate decisions, driving impactful improvements in everyday experiences. This role offers a chance to contribute to a collaborative squad in a fast-paced, mission-driven environment.

Pay / Benefits

• 25 days annual leave (5 weeks)
• Management Bonus Scheme up to 12.5%
• Profit share (10% of profits)
• Private Medical Insurance for you and dependants
• Pension scheme with employer contributions
• Death in service benefit

Responsibilities

• Own end-to-end design across assigned journeys with minimal day-to-day oversight
• Lead design for AI-powered features influencing customer and colleague experiences
• Drive adoption of AI tools to improve design quality and delivery speed
• Create high-fidelity designs and concepts for mobile and web using the Digital Design System
• Develop UX flows, wireframes, and prototypes to communicate ideas
• Contribute to design systems, patterns, and accessibility standards
• Conduct user research (usability testing, interviews, surveys) and synthesize findings into direction
• Collaborate with Product Owners to frame problems, test hypotheses, and prioritise during discovery
• Work closely with Engineering to ensure practical, scalable designs
• Partner with subject matter experts to ground design in operational reality
• Communicate and defend design decisions with evidence and product thinking
• Present findings and recommendations to stakeholders

Key requirements

• Product Designer with hands-on experience in customer or colleague-facing digital products
• Able to own design from problem framing to delivery autonomously
• Strong grounding in UX research and practitioner-led research
• Hands-on experience with AI in design or research
• Curious about AI in design and willing to experiment with new tools
• Proficient in Figma to a high standard (Auto Layout, Components, Design Systems)
• Clear communicator, able to defend design decisions with evidence
• Solid understanding of accessibility standards
• Familiar with Agile product environments and cross-functional squads
• Customer-focused, able to balance user experience with operational realities
• Collaborative and able to thrive in a fast-paced setting
• Inclusive culture contributor

• collaborative mindset
• communication and storytelling
• curiosity and experimentation with new tools
• Figma (Auto Layout, Components, Design Systems)
• UX research methods (usability testing, interviews, surveys, observational studies)
• Design Systems development and maintenance

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