Patient Care Advisor

Overview

Join our busy Norwich practice as a Patient Care Advisor, a frontline role supporting patients across reception, phone, and online channels. You will manage bookings, assist with queries, and maintain patient information with System One. This role emphasizes confidentiality, teamwork, and flexible service delivery in a patient-centered environment. A meaningful opportunity to contribute to high-quality, compassionate care in a well-established practice.

Responsibilities

• Provide a friendly, professional image to patients and visitors
• Check-in patients (manual or through touch screens)
• Manage appointments and online portal bookings/cancellations
• Answer calls promptly and handle patient queries
• Maintain Patient Contact Waiting Lists in System One
• Explain practice arrangements to new patients and temporary residents
• Process post and assist with clinic cancellations
• Handle System One tasks efficiently and manage prescription queries
• Support documentation and practice communications
• Cover for colleagues during absences and participate in meetings

Key requirements

• Experience in medical reception or primary care (NHS) environments
• Ability to start at 8am and work a full day (8:00–18:30) or part-time
• Strong communication and customer service skills
• Confidentiality and discretion essential
• Proficiency with IT systems and ability to use System One and online portals
• Good multi-tasking and time-management abilities
• Team player with a proactive, can-do attitude
• GCSE qualifications or equivalent

• communication
• teamwork
• empathy
• System One (clinical system)
• online patient portal
• Accurx platform

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