Customer Service Officer

Role Purpose

This position is responsible for ensuring excellent customer service and efficient administration of the existing client base. It will also include assisting and developing business opportunities.

Role Purpose

This position is responsible for ensuring excellent customer service and efficient administration of the existing client base. It will also include assisting and developing business opportunities.

Key Accountabilities

• Process customer requests on behalf of or via other teams/ parties
• Build your knowledge and understanding of SG Fleet’s products, processes, contract types and services and provide support and advice to customers on these.
• Resolve customer complaints.
• Assist with customer reporting and data analysis as required with accuracy.
• Maintain system data entry.
• Apply Customer Service best practice.

Skills and Experience

• Demonstrated experience in customer relations/sales in an office based environment.
• Strong team orientation
• Effective verbal and written communication
• Ability to resolve problems through to complete resolution in a timely, effective manner.
• Strong organisational and prioritisation skills.
• Demonstrated technical/numerical skills.
• Ability to share knowledge and coach team members.
• GCSE in Maths and English or equivalent

What’s next?

If you possess the skills and are ready to take on a new opportunity with a business which is growing and offers career development, we would like to hear from you. This role with SG Fleet will be based at the Hampden in Arden office location.

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