Head Of Learning & Development

Overview

In this role you will lead the design and delivery of a world-class learning culture across a multi-site luxury hospitality portfolio. You will shape the L&D strategy to boost employee performance, leadership capability, and guest experience, aligning with business goals. You’ll create leadership programmes, onboarding, and succession plans while driving a data-driven approach to learning impact. This is a strategic-operational role that partners with senior leaders to close capability gaps and scale talent development.

Responsibilities

• Develop and implement the Group’s Learning & Development strategy aligned with business objectives
• Create leadership and management development programmes to build an internal talent pipeline
• Design and oversee onboarding, service excellence, compliance, technical skills, and succession planning initiatives
• Partner with senior leaders to identify capability gaps and future talent requirements
• Lead performance and talent development frameworks across all sites
• Drive a culture of continuous learning and professional growth
• Oversee learning technologies, digital platforms, and content development
• Measure learning effectiveness through KPI and business impact metrics
• Manage external training providers, educational partnerships, and learning budgets
• Lead, coach, and develop the Learning & Development team

Key requirements

• Significant senior Learning & Development leadership experience in luxury hospitality or related service industry
• Experience operating across multiple sites or business units
• Proven success in leadership development, talent management, and organisational capability building
• Strong stakeholder management skills with executive-level influence
• Experience implementing modern learning technologies and blended learning solutions
• Strong project management and change leadership capabilities
• Inspirational leader with high emotional intelligence
• Passion for people development and service excellence
• Strategic thinker with strong commercial awareness

• emotional intelligence
• stakeholder management
• inspirational leadership
• learning technologies
• digital learning platforms
• content development

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