Field Collections Agent – Midland Credit Management, an Encore Capital Group Company
Start date: 16th February 2026.
Location: Within a 90‑minute travel radius of your home (applicants must reside within Lowestoft).
Salary: From £27,965 + £4,200 per annum car allowance + uncapped monthly bonus (typical monthly bonus £200‑£400). Earnings Potential: Up to £35,765 per year (inclusive of car allowance).
Hours: Flexible, 40 hours per week (including prime hours).
No warrant work involved.
About the role
As a Field Collections Agent, you’ll be the friendly face of Midland Credit Management, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.
Your Key Responsibilities:
- Visit customers to resolve outstanding arrears and discuss payment options.
- Handle accounts for both regulated and non-regulated clients, including reconnection visits.
- Accept payments, set up repayment plans, and re‑engage customers with client services.
- Educate customers about the potential consequences of non‑payment.
- Use an Orbit‑supplied iPad to update account outcomes in real time.
Do you…
- Hold a full UK driving licence and have access to a vehicle?
- Prefer working independently, outdoors, and engaging with people face‑to‑face?
- Value flexibility and autonomy in your schedule?
Working Hours
We offer a 40‑hour work week with a supportive approach to work‑life balance. Your visits will be scheduled across the following operating window:
- Monday‑Friday visiting between 8 am–8 pm and Saturday 9 am–1 pm.
- 10 of your 40 hours must be worked during prime hours (4 pm – 8 pm Monday, Saturday 9 am – 1 pm).
Benefits
- 31 days holiday (incl. bank holidays + December shutdown).
- Fuel card for business use.
- Referral bonus scheme.
- Uncapped monthly bonuses (£200–£400 typical).
- Comprehensive 5‑week induction programme.
- Ongoing training and professional development.
- Access to Medicash and Employee Assistance Programme.
Requirements
- Clear criminal record.
- No CCJs, IVAs, or bankruptcies in the last 6 years.
- Full driving licence (max 6 points), own car, and business insurance required.
- Tech‑savvy and comfortable working independently.
Job Type: Full-time
Pay: £27,965 – £35,765 per year
Job Ref: CCAFLD
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