Assistant Property Manager

Overview

In this role you join the Residential Lettings Team at Knight Frank to support property managers and oversee a small portfolio. You will help prepare properties for new tenants, coordinate maintenance, and ensure accurate records and smooth tenant communication. The position offers learning opportunities from experienced colleagues in a fast-paced, client-focused environment. You will contribute to delivering excellent landlord and tenant service, while supporting compliance and property administration. This role provides a clear path to develop as a Property Manager within a leading real estate firm.

Pay / Benefits

• Competitive salary

Responsibilities

• Perform pre-tenancy works to ready properties for new tenants
• Resolve issues from check-in reports to ensure tenant satisfaction and compliance
• Coordinate and document property visits and observations
• Oversee routine and reactive maintenance tasks promptly
• Process and manage contractor and supplier invoices with accurate documentation
• Maintain records of property details, landlord instructions, and tenancy clauses in the CRM
• Complete end-of-tenancy procedures in the CRM
• Organise and archive essential documents for compliance
• Foster relationships with landlords and tenants, addressing queries and facilitating communication
• Distribute incoming post within the department
• Review check-out reports, agree deductions with landlords, and negotiate with tenants
• Be responsible for TDS claims and update TDS records
• Update utility providers on responsibility for payments at tenancy start/end
• Book check-outs and share check-out reports with relevant parties

Key requirements

• Self-motivated and able to work independently
• Willingness to participate in team activities and support the wider team
• Excellent communication skills to foster relationships
• Strong organisational skills to manage multiple tasks and maintain records
• Eager to learn and adapt in a fast-paced environment
• Keen attention to detail for accuracy, compliance, and high standards of property management

• excellent communication
• team collaboration
• adaptability
• CRM (customer relationship management) usage
• TDS (Tenancy Deposit Scheme) records management
• invoice processing and vendor management

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