Head of Customer Remediation & Experience (Hybrid | Edinburgh)

ECR Global in Edinburgh is seeking a Head of Customer Remediation to own remediation, risk events and complaints across a 50–60 person operation. This hybrid role, based in Edinburgh with four days on site, focuses on transforming the aging calculation and correspondence estate into a high-clarity, data-driven operation.

You will lead two heads and their teams, gauge issues across processes and technology, and implement tactical fixes while building a lasting operating model designed for 12–24

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