VANRATH are delighted to be working with a respected public body seeking an experienced Administrative Officer to join their operational team.
What’s in it for you?
- £13.75 per hour
- Initial minimum 3-month temporary assignment
- 37-hour working week (Monday-Friday, 9:00am-5:00pm)
About your next employer
You’ll be joining a professional organisation in Belfast, supporting the delivery of key operational services through accurate administration, data management and customer-focused support.
About you
You will ideally have experience in:
- Inputting, validating and authorising data accurately
- Analysing information to identify basic data errors and taking corrective action
- Dealing with customer queries, including challenging or difficult callers
- Using CRM systems to input and maintain customer information
- Utilising CRM systems to identify, investigate and resolve data errors
- Working accurately with large volumes of information
- Strong attention to detail and excellent organisational skills
What you’ll do
- Process, input and validate information accurately and efficiently
- Undertake appropriate authorisation of data and records
- Review information to identify basic errors, inconsistencies or discrepancies
- Investigate data issues and undertake corrective action where required
- Maintain accurate and up-to-date records across relevant systems
- Input and update customer information using CRM systems
- Utilise CRM functionality to identify and resolve errors or discrepancies
- Respond to customer enquiries professionally and efficiently
- Deal confidently with challenging, difficult or dissatisfied callers
- Provide clear and accurate information to customers and resolve queries where possible
- Carry out general administrative duties and support the wider team as required
For further information on this opportunity, or any other position in Belfast or wider Northern Ireland, please apply via the link or contact Conor Birch in the strictest confidence.
IND04
Skills:Data Processing Data Validation Data Analysis CRM Systems Data Entry Administration Customer Service
Benefits:Additional Benefits
WHJS1_NI
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