Key Account Manager

Overview

In this role you manage Loma’s key customer portfolios to build trusted-advisor relationships and drive long-term profitability for both sides. You will develop strategic account plans, lead cross-functional collaboration, and influence innovation based on client needs and market insights. You will monitor performance against KPIs, negotiate favourable terms, and address issues to maintain high client satisfaction. This position involves close interaction with sales, marketing, product, engineering, and service teams, and may require regular travel to customer sites. You will contribute to a customer-centric growth mindset and deliver measurable impact for key accounts.

Responsibilities

• Develop and execute strategic account plans to hit revenue and profitability targets
• Conduct regular account reviews to assess satisfaction and uncover growth opportunities
• Analyze client data to identify trends, risks, and improvement areas; use insights to shape strategies
• Monitor market trends and competitor activity to identify new growth opportunities
• Lead contract negotiations with key accounts for favorable terms
• Address disputes and escalations to maintain positive client relationships
• Coordinate with sales, marketing, product, engineering, and service teams to deliver exceptional client experiences
• Monitor account performance against agreed KPIs and objectives

Key requirements

• Previous experience in key account management or senior sales role
• Analytical and numerate with ability to interpret data and trends
• Strong organizational skills and multi-account management
• Excellent ability to build rapport and maintain client relationships
• Proactive problem-solving skills for complex client needs
• Willingness to travel to customer sites regularly
• Role model of Loma’s behaviours (Hands-on, One Team, Positive Mindset, Delivering on our Commitments, Taking the initiative) and ITW Values

• Exceptional communication skills
• Strong relationship-building
• Proactive problem-solving
• Data analysis and interpretation
• Contract negotiations
• Performance measurement against KPIs

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