Customer Success Manager – iGaming

Overview

As a Customer Success Manager at TrueLayer, you will be a trusted advisor for our largest merchants, driving adoption and revenue growth at checkout in the Pay by Bank ecosystem. You will own a strategic portfolio in the iGaming vertical across the UK and Europe, coordinating with cross-functional teams to shape product usage and expand use cases. Your insights will influence enterprise payment strategies and help scale our journey across the UK, Europe and Nordics. This is a growth-stage role in a fast-paced fintech environment, offering tangible impact on client outcomes and company success.

Pay / Benefits

• Meaningful equity in the company
• Flexible hours and hybrid working
• 24 days holiday with flexible bank holidays
• Private health insurance from day one
• £1000 learning & development budget per year
• Free lunch from Just Eat

Responsibilities

• Drive end-user adoption and retention at checkout for major merchants
• Own and manage a portfolio of key iGaming clients in the UK and Europe
• Achieve share of checkout and revenue growth through cross-sell and upsell initiatives
• Build relationships across all organizational levels to increase revenue and product adoption
• Provide strategic, data-driven insights to influence client payment strategies in iGaming
• Collaborate with Sales, Product, and Marketing to align insights with revenue goals and product roadmaps
• Work with Nordics team to expand knowledge of the market, platform, and products
• Apply operational and project management excellence to onboard large enterprise clients and drive growth via account planning and KPIs
• Conduct regular client meetings (virtual and in-person) with occasional travel within UK and Europe

Key requirements

• Previous experience in Customer Success with large clients in payments and/or iGaming
• Proven ability to drive growth and adoption at checkout
• Strong relationship-building across senior and operational levels
• Experience leading strategic payments conversations and improving share of wallet
• Analytical thinker with ability to leverage business knowledge to meet TrueLayer and client goals
• Ability to prioritise and coordinate multiple projects across teams and motivate others

• relationship-building
• strategic thinking
• communication
• data-driven decision making
• payments strategy
• enterprise customer management

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