Defence User Research Lead & Coach

Kainos is seeking an experienced User Researcher (Consultant) to deliver actionable insights that shape service experiences and focus them on user needs. You’ll coach and develop a small team, advocate for needs-based design and service design, and work with clients to craft effective research plans.

You will join the Experience Design capability, contributing to user-centred digital services and mentoring senior staff while delivering measurable, positive impact across projects and

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