Onsite IT Service Desk Analyst – Manchester

EXL is hiring a Service Desk Analyst for an on-site role in Manchester. The role requires delivering high-quality IT support, managing Remedy and ServiceNow tickets, and coordinating with suppliers for incident resolution.

ITIL practices guide daily operations. The ideal candidate will demonstrate strong organisational skills, the ability to analyse complex technical information, and a proactive approach to service delivery in a fast-paced environment.

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