Underwriting Operations Business Partner

Overview

In this role you will oversee risk administration and underwriting operations for a London Market insurer. You will liaise between the underwriting teams and the Outsourced Business Partner, driving service quality and governance. You will lead training, standardise processes, and monitor KPIs to ensure data quality and timely delivery. This is a hands-on, cross-functional role with impact on operational efficiency and customer fairness. The opportunity offers exposure to London Market processes within a respected underwriting environment and a strong bonus package.

Pay / Benefits

• full benefits package
• generous on target bonus 15%

Responsibilities

• Oversee risk administration SOPs, process flows and controls for Political Risks & Political Violence teams
• Amend documentation on business change
• Act as main contact and escalation point between Underwriting Team, Operations, and Outsourced Partner
• Respond to stakeholder queries to ensure efficient service delivery
• Attend/lead meetings with stakeholders
• Manage and train Underwriting Operations team members
• Standardise services with other Underwriting Operations Partners to support peak periods
• Identify opportunities to automate or outsource tasks and manage governance/testing
• Monitor KPIs and maintain data quality; update Senior Management
• Coordinate shared email boxes and triage correspondence to prevent backlogs
• Monitor data quality via sample checks and exception reports; perform root cause analysis
• Support governance on corporate policies and customer fairness
• Triage and respond to internal/external stakeholders to support smooth operations

Key requirements

• Insurance operations experience
• Familiarity with London Market Insurance processes and systems
• Experience with outsourced partnerships and service delivery
• People management or team training experience
• Ability to analyse data, monitor KPIs and ensure data quality
• Understanding of governance processes and automation opportunities
• Strong communication and stakeholder management skills

• Stakeholder management
• Communication
• Training and coaching
• SOP development and approval
• KPI tracking and reporting
• Process standardisation

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