Customer Success Executive – Top Global SaaS Company

Company: Robert Half
Apply for the Customer Success Executive – Top Global SaaS Company
Location: London
Job Description:

Overview

In this role you help clients succeed with our patent intelligence SaaS. You will build relationships, deliver support, and run product demos, while exploring growth opportunities. You’ll work with Sales and Marketing to serve a global client base and gain hands-on experience across Customer Success, Account Management, and product demos. This is a training-focused entry point with clear career development in SaaS and customer success.

Pay / Benefits

  • Full training provided
  • Hybrid working – 3 days in office / 2 days from home
  • Competitive salary
  • Bonus
  • Private medical insurance
  • Dental insurance

Responsibilities

  • Build and manage client relationships
  • Deliver outstanding customer support and solutions
  • Manage smaller client accounts
  • Run product demonstrations
  • Identify upsell and growth opportunities
  • Collaborate with Sales and Marketing
  • Attend client meetings, exhibitions and conferences
  • Record and manage client insights through HubSpot CRM

Key requirements

  • Recent graduate, ideally with a Modern Languages degree
  • Fluent French or German
  • Fluent English
  • Excellent communication and interpersonal skills
  • Customer-focused and commercially minded
  • Proactive, adaptable and eager to learn
  • Interest in technology, SaaS or customer success
  • communication
  • customer focus
  • commercial mindset
  • HubSpot CRM
  • product demonstrations
  • SaaS familiarity

Posted: September 14th, 2026