People Services Team lead

Overview

As People Services Team Lead, you will guide a HR team to deliver excellent service and ensure processes and data accuracy across the organisation. You’ll drive policy adherence, support HR projects, and act as the escalation point for complex queries. You’ll partner with cross‑functional teams to resolve issues and develop the team through training and coaching. This interim role sits at a well-known FMCG brand in Hertfordshire, offering a chance to shape people processes and metrics at pace.

Pay / Benefits

• competitive salary
• extensive benefits
• inclusive environment
• opportunity to develop HR expertise
• fixed-term contract

Responsibilities

• Lead and develop a HR team to deliver services across the organisation
• Ensure HR processes and policies are followed and kept up to date
• Oversee management of employee records and data accuracy/compliance
• Collaborate with other teams to address HR queries and resolve issues
• Provide guidance and training to team members for continuous development
• Monitor and report HR performance metrics and suggest improvements
• Support the implementation of HR projects and initiatives
• Act as escalation point for complex HR queries and timely resolution

Key requirements

• Demonstrable experience in Human Resources, ideally in FMCG
• Proven ability to lead and manage a team
• Strong knowledge of HR processes, policies and compliance
• Excellent communication and interpersonal skills
• Proactive problem-solving and decision-making
• Attention to detail and ability to manage multiple priorities
• A relevant HR qualification is advantageous

• Excellent communication
• Interpersonal skills
• Proactive problem-solving
• Knowledge of HR processes, policies and compliance
• Data management and accuracy
• HR metrics and reporting

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