Technical Support Engineer – AI SaaS, Hybrid London

Fyxer Limited in London is seeking a technically proficient Support Engineer to own and resolve the most challenging SaaS tickets end-to-end. You’ll collaborate with Engineering, write clear escalations, and help reduce ticket volume through runbooks and upskilling of our agents.

You’ll read API references, query SQL databases, and communicate with customers effectively, thriving in a fast-paced startup environment based at our Chancery Lane office, with Friday work-from-home.

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