Staff Backend Engineer: CCaaS & Customer Support

Marks & Spencer in London is hiring a Staff Software Engineer focused on backend for the Customer Support platform. You will provide technical leadership across CCaaS services, solving complex problems and shaping architecture for Zendesk, Twilio, and related integrations.

You will stay hands-on with production Java code, steer multi-team delivery, and work with Product, Data and Security to create reliable, scalable customer experiences and self-service capabilities within a digital-first

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