IT Support Services Analyst

Overview

In this role you will deliver onsite and remote IT support across London, Cambridge and Jersey, focusing on end-user computing, Microsoft 365, mobility, collaboration tools and meeting-room tech. You will work with cross-EMEA colleagues, managing local priorities while aligning with shared service standards. The role involves troubleshooting hardware, software, and connectivity issues and supporting executive stakeholders with high-quality service. You will contribute to workplace modernization, governance and security initiatives while maintaining strong user communication and ownership.

Responsibilities

• Provide onsite and remote IT support for UK locations
• Troubleshoot hardware, software, mobile devices, and connectivity issues
• Deploy, configure and support laptops, desktops, mobile devices and peripherals
• Support Microsoft 365, Teams, collaboration tools, and endpoint environments across multiple OS
• Manage device provisioning and asset lifecycle, including inventory records
• Support meeting room, conferencing and audiovisual technologies
• Deliver high-quality support to employees and senior leaders
• Collaborate with stakeholders and Workplace Services teams to meet technology needs
• Maintain ownership of support requests and escalate complex issues as needed
• Contribute to process improvements, documentation, and security/governance compliance

Key requirements

• 2+ years in IT support or End User Computing
• Hands-on Windows support (Windows 10/11)
• Experience with laptops, desktops, mobile devices and peripherals
• Experience with Active Directory and/or Microsoft Entra ID (AAD) and basic networking (TCP/IP, DNS, DHCP, VPN)
• 2+ years using IT service management platforms (e.g., ServiceNow)
• Ability to manage competing priorities and communicate with senior stakeholders

• Professional communication with stakeholders
• Ability to work independently and manage priorities
• Collaborative mindset and cross-functional teamwork
• Windows 10/11 support
• Active Directory and Microsoft Entra ID (AAD)
• Networking fundamentals (TCP/IP, DNS, DHCP, VPN)

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