VW Administrative Patient Care Navigator

Overview

In this role you support the Virtual Wards and Multidisciplinary Team to deliver proactive community health care coordination. You will handle a wide range of administrative tasks, support MDT processes, and enable effective patient care through data management and liaison with health and social care services. The position offers development through a structured training package and cross-team collaboration within a values‑driven, social enterprise environment. You will work with PCNs to improve joint working and patient outcomes.

Pay / Benefits

• Permanent contract
• Full-time hours (37.5 per week)
• Structured training package and senior support
• Opportunities for development and appraisal
• Supportive, values-driven culture
• Diversity and inclusion focus

Responsibilities

• Receive referrals from PCN teams and coordinate appropriate responses
• Liaise with statutory and voluntary services to arrange patient support
• Plan and organise activities (staff rotas, events, meetings)
• Assist patients with appointments and incidental contact
• Manage equipment, servicing, and records; handle petty cash and procurement
• Contribute to data reporting and audits using structured systems
• Record interventions in electronic systems and support report generation
• Provide induction and guidance to new starters; supervise and develop staff as needed
• Make triage judgments to route referrals to the right service at the right time
• Support marketing and cross-team collaboration within the Integrated Care System

Key requirements

• Experience of office procedures within an administration role
• Experience handling confidential information
• Proven administrative experience
• Excellent IT skills (Microsoft Office, Excel)
• Ability to prioritise, organise and meet deadlines
• Strong communication and listening skills
• Experience with data entry and data management
• Ability to work independently and in a team with some supervisory duties
• Desirable: experience in Multidisciplinary teams; recruitment, selection, and HR management procedures
• Desirable: experience with MDT processes and care navigation

• Assertiveness
• Self-motivation
• Excellent communication and listening
• Microsoft Office
• Excel
• Outlook

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