Dual Site – Dental Practice Manager

Overview

In this role you will lead day-to-day practice performance at Zental, balancing patient experience, team wellbeing and commercial outcomes. You will develop the multidisciplinary team, manage core KPIs, and optimise the patient journey in a premium, digital private dental environment. You’ll maintain regulatory readiness and oversee costs while driving improvements and growth through marketing and community engagement. This is a leadership-focused opportunity in a culture built on CALM values—Community, Authenticity, Leadership, Mindfulness. You will help shape a calm, high-performing practice that delivers exceptional patient care.

Pay / Benefits

• digital private dental environment
• progression pathways and ongoing development
• professional development support and access to Zental Learning Portal
• DBS covered
• Employee Referral Scheme with competitive rewards
• modern, high-spec practices and systems

Responsibilities

• Lead day-to-day practice performance across people, patients and performance
• Develop the multidisciplinary team with clear expectations and ownership
• Track and manage core KPIs (utilisation, conversion, revenue, patient experience)
• Partner with Treatment Coordinators and clinicians to optimise patient journey
• Oversee diary management to balance productivity with a calm, high-quality experience
• Maintain regulatory compliance and ongoing CQC readiness
• Manage costs, stock and budgets in line with targets
• Own operational processes, identify risks early and drive improvements
• Resolve patient feedback and complaints with care and pace
• Support local growth through marketing activity and community engagement

Key requirements

• Strong understanding of KPIs, performance management and commercial targets
• Strong understanding of practice-level financials, including revenue drivers, cost control and budget oversight
• Confident, credible leadership to motivate, challenge and develop others
• Experience handling people matters including performance improvement, absence management and team development
• Organised, structured and solutions-focused with consistent follow-through
• Patient-centred mindset with confidence managing concerns and complaints

• leadership maturity
• emotional intelligence
• integrity
• KPIs tracking and performance management
• financial literacy including budgeting and cost control
• regulatory compliance and CQC readiness

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