Practice Manager – General Practice

Overview

As Practice Manager you will provide strategic and operational leadership to Walderslade Surgery, ensuring safe, efficient and high-quality patient services. You will work closely with GP Partners to shape priorities, manage resources and drive continuous improvement. The role combines strategic planning with hands-on oversight of daily operations, governance, and workforce development. You will lead service improvement and engage with NHS stakeholders to support sustainable, patient-centred care.

Responsibilities

• Provide overall leadership and management of practice operations
• Support strategic planning, business development and priority implementation with GP Partners
• Lead and coordinate management and staff meetings; ensure actions are followed up
• Maintain clear communication and foster collaborative culture within the practice
• Represent the practice at external meetings and maintain relationships with NHS organisations and stakeholders
• Lead recruitment, onboarding, retention, performance management and workforce planning
• Ensure mandatory training and professional development
• Oversee governance, risk management, CQC compliance, complaints and patient feedback
• Manage financial planning, budgeting, reporting and service delivery targets
• Oversee premises, business continuity, health and safety, and relationships with external contractors
• Drive digital transformation and IT improvements; promote innovation and service redesign
• Support clinical governance, audits, quality improvement and service development initiatives
• Act as main contact for external stakeholders and stay aware of national/local primary care developments
• Fulfilling statutory and NHS reporting requirements and other duties as needed

Key requirements

• Significant leadership and management experience
• Financial and budget management experience
• Experience of managing and supporting staff
• Experience in healthcare or similarly complex organisations
• Experience delivering operational objectives and managing competing priorities
• Knowledge of NHS primary care contracts and funding mechanisms (desirable)
• Experience of CQC compliance, governance and service improvement (desirable)
• Experience with primary care networks and NHS organisations (desirable)

• Excellent communication and interpersonal skills
• Strong leadership and people management abilities
• Organisational, planning and time-management skills
• Strong IT and digital systems skills
• Experience using EMIS Web (desirable)
• Experience using Docman (desirable)

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