FM Service Supervisor

Job Description

FM Service Supervisor

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Location: Slough

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Permanent | Full-time | Predominantly Office-Based

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Salary: £40,000 – £45,000 + Bonus + Excellent Benefits

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We are recruiting for an experienced FM Service Supervisor to join a major organisation delivering engineering and facilities management services across some of the UK's largest customer contracts.

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This is a key operational leadership position, responsible for managing a team of approximately 8 Service Coordinators/Support professionals who collectively support the activities of up to 50 field-based engineers across major FM contracts within sectors including Banking, Healthcare and other critical customer environments.

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We're looking for an established people manager from a Facilities Management, Building Services, Engineering Services or similar service-led environment. You don't need to be a technical specialist or come from a Fire & Security background; however, you must understand the demands of supporting field-based engineering services and have proven experience leading, developing and driving the performance of an operational service team.

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The Role

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As FM Service Supervisor, you'll take ownership of the day-to-day performance of the service support function, ensuring engineers and customers receive the operational support required to deliver against contractual commitments and service levels.

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Your responsibilities will include:

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• Leading, coaching and developing a team of approximately 8 service support/coordinator staff.

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• Overseeing the coordination and operational support of up to 50 field-based engineers.

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• Managing workloads, resources, attendance and team performance to ensure operational priorities are achieved.

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• Supporting the delivery of major Facilities Management contracts across Banking, Healthcare and other large customer environments.

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• Monitoring performance against KPIs, SLAs and contractual service requirements, identifying trends and areas for improvement.

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• Overseeing engineer scheduling, dispatch and planned maintenance activities.

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• Acting as an escalation point for operational and customer service issues, ensuring problems are resolved effectively.

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• Working closely with Service Managers, Engineers, Sales teams and customers to maintain excellent service delivery.

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• Overseeing key service administration activities including quotations, invoicing, procurement, contract administration and service documentation.

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• Supporting Health & Safety, RAMS and wider compliance processes.

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• Producing operational reports and updates for senior management.

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• Identifying opportunities to improve processes, systems, team efficiency and the overall customer experience.

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• Supporting the implementation of new systems, processes and continuous improvement initiatives.

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What We're Looking For

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The most important requirement is people leadership within an FM/service operations environment.

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You'll ideally have:

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• Previous experience managing or supervising a service coordination, service administration or operational support team.

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• A background within Facilities Management, Building Services, Engineering Services, Technical Services or another field-service environment.

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• Experience supporting the delivery of services through a mobile/field-based engineering workforce.

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• Strong people-management skills, including coaching, performance management, workload planning and team development.

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• Experience working against operational KPIs and customer SLAs.

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• The ability to manage competing priorities within a busy service environment.

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• Strong customer and stakeholder-management skills, including handling escalations.

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• A good understanding of service scheduling, planned/reactive maintenance and engineering support processes.

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• Strong organisational, analytical and problem-solving skills.

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• Good Microsoft Office skills, particularly Excel.

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Experience of RAMS, Health & Safety compliance, procurement, invoicing, service management systems or strategic FM contracts would be advantageous but isn't essential.

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Importantly, you do not need to be a Fire & Security specialist. We're much more interested in your ability to lead people and successfully manage a busy service support function within an FM or engineering services environment.

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What's on Offer?

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This is an excellent opportunity to join a large, established organisation and take responsibility for an important service function supporting major UK customer contracts.

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The package includes:

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• Competitive basic salary

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• Annual performance-related bonus

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• Employer pension contributions of up to 10%

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• 26 days' annual leave + bank holidays

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• Option to buy or sell an additional 5 days' holiday

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• Flexible working hours

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• Long-term career and development opportunities

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The position will be predominantly office-based, particularly during the team's establishment and development, although a small amount of flexibility may be available once the function is fully established.

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Applicants must already have permanent right to work in the UK. Sponsorship cannot be provided for this position.

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