Operations Improvement Lead | Lean Six Sigma

Capital One UK is seeking a proactive Continuous Improvement Lead to bridge strategy and hands-on delivery in a hybrid role based in our Nottingham office. You will lead cross-departmental projects to enhance customer experience, reduce waste, and improve contact centre performance, acting as the operational link between senior leadership, technology partners and suppliers.

You will translate strategic goals into actionable opportunities, build solid business cases, and drive measurable

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