Customer Service advisor- French Speaking

Customer Service Advisor – Permanent role starting ASAP

Monday to Friday role- standard working hours

On site parking

25days + 8 Bank holidays

Company benefits

1 day WFH after training period

Speaking fluent French is a must due to the client you will be assigned to.Your responsibilities will include :

• Building strong customer relationships by providing support for assigned customers, to manage customer expectations and actively work with the Customer Care Team on customer intimacy and delivering superior customer experiences.
• Displaying account management expertise by carrying out requests for changes and dealing with enquiries from internal and external customers.
• Preparing debit and credit notes, processing customer complaints and returns.
• Updating and maintaining accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements.
• Participating in continuous improvement initiatives by continuously identifying opportunities for improvement within Customer Care and taking part in projects when relevant.
• Collaborating with Planning on information relating to demand planning and stock positions, actively participating in demand planning meetings.
• Proactively asking for and acting on customer feedback.

Your professional profile includes:

• Fluent French speaker
• Good knowledge and working experience in Exports or International Trade (incoterms, shipping terms etc.)
• High school education or GCSE (minimum level C equivalent) in English and Mathematics
• University Degree, or equivalent experience, in business, supply chain or operations management or related discipline is desirable.
• Excellent verbal and written communication skills
• 2 + years’ experience in a similar customer focused role
• Excellent customer service experience
• Ability to work under pressure and deal with ambiguity
• Excellent attention to detail
• An efficient personality with strong time management, administration and customer skills
• Microsoft Office expertise
• Experience of using operations management software i.e. SAP or similar. Knowledge and previous experience in using SAP is desirable

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