Job Purpose
To provide full administrative support to Investment Managers, ensuring client satisfaction through direct contact with clients, and other operational colleagues, while adhering to regulatory standards. To be a role model and mentor to team members, a go-to person within the team.
Fixed term contract: This role is for a 12 month maternity contract
Key Responsibilities
- To work closely with the aligned Investment Managers to deliver excellent client outcomes
- To build relationships with clients and maintain regular contact
- Maintain back-office systems and client records in line with the company policies
- Request policy information from third party policy providers if applicable
- Liaise with operational teams where support is provided on activities e.g., scripts, transfers, corporate actions, static data changes where applicable
- Assist investment managers in the preparation of new business pitches and presentations
- Deal with cash transfers, foreign exchange transactions and monitoring of account balances for clients
- Process all business in accordance with required processes & proactive pipeline management to include establishing new accounts on internal systems and collating AML documentation as required
- Identify and report any risks, breaches, or errors through ensuring risks are logged through to mitigating actions and controls
- To encourage client, use of portal and other digital tools, provide guidance where required.
- To collaborate and share best practice with colleagues
- Provide training and coaching to new and existing administrators as required
- Provide guidance on a day-to-day basis and be the ‘go to person’ to answer any process or technical issue
Skills, Experience & Qualifications
- Excellent standard of education, ideally degree qualified but not essential
- Proven experience working in the wealth management industry
- A strong ethic of client service
- Ability to work under pressure and to prioritise work
- Excellent communication skills, influencing and organisational skills
- Ability to use judgement and reasoning to propose solutions to problems
- Ability to coach and mentor team members
As a colleague here at Evelyn Partners, you will have access to benefits that include:
- Competitive salary
- Private medical insurance
- Life assurance
- Pension contribution
- Hybrid working model (role dependant)
- Generous holiday package
- Option to purchase additional holiday
- Shared parental leave
We are proud to value the differences that a diverse workforce brings, representative of society and our clients. At Evelyn Partners we have a wide range of highly active employee resource groups and we’re delivering multiple diversity, equity and inclusion initiatives across the organisation. It is our commitment to provide a workspace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment.
We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know
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